1. 14-Day Money-Back Guarantee
Every buyer — business or consumer — may return a machine within 14 calendar days of delivery for a refund of the purchase price, minus round-trip transport cost. The machine must be returned in the condition delivered, reasonable operating wear excepted.
2. Consumer Right of Withdrawal
If you buy at a distance as a consumer within the EU, you additionally benefit from the 14-day statutory right of withdrawal under Directive 2011/83/EU, without stating a reason. The 14 days start on the day you (or a third party you designate) take physical possession of the Equipment.
3. How to Request a Return
- Email returns@tmc-equip.com with your order reference, machine ID and reason for return.
- We will respond within one business day with a return authorisation number and pickup instructions.
- Keep the machine ready in the condition in which it was delivered, together with all keys, documents and accessories.
- We will arrange collection through a partner carrier or, by mutual agreement, allow return delivery at your own cost.
4. Costs
For the 14-day money-back guarantee, the buyer bears the round-trip transport cost, which is deducted from the refund. For a statutory consumer withdrawal, the buyer bears only the direct cost of returning the Equipment; original outbound delivery costs are refunded up to the standard delivery rate.
5. Refund Timing
Once the returned Equipment has been received and inspected (within 5 business days of arrival), we refund the purchase price using the same payment method used for the order, unless expressly agreed otherwise. Refunds are processed within 14 days of acceptance of the return.
6. Exclusions
Returns cannot be accepted for: (a) machines damaged by misuse, accident or unauthorised modification after delivery; (b) bespoke or specially sourced equipment that is not part of standard stock; (c) consumables and wear parts that have been installed or used; (d) equipment sold explicitly 'as is' with disclosed defects at a discounted price.
7. Warranty Claims
Returns are separate from warranty claims. Warranty issues discovered after the 14-day window should be reported to warranty@tmc-equip.com; see our Money-Back and Service pages for warranty scope.
8. Contact
Questions about a return? Contact us at returns@tmc-equip.com or +31 970 065 44119 during office hours.